1. Acceptance of Terms

By using our services, you agree to comply with and be bound by these Terms and Conditions.

2. Services Provided

IT Promax offers a range of services, including data analysis, app development, networking solutions, and computer maintenance. Details of specific services will be provided in individual service agreements.

3. Client Responsibilities

Clients are responsible for providing accurate information and timely access to resources necessary for us to deliver our services effectively. Any delay in supplying required data may extend the service delivery deadline.

4. Design Editing

The initial design includes three rounds of edits. Additional edits beyond this may incur extra charges.

5. Islamic Principles Compliance

Our company is committed to upholding Islamic principles and teachings in all our projects. We reserve the right to decline any task or project that contradicts these principles. In such cases, no refunds will be issued. This policy applies to all forms of media and content.

6. Payment Terms

All fees for services rendered will be outlined in the service agreement. Payments are due within the specified time frame.

7. Confidentiality

We are committed to protecting your privacy. Any information shared with us will be kept confidential and will not be disclosed to third parties without your consent unless required by law.

8. After Sale Policy

At IT Promax, we value your satisfaction and are committed to providing exceptional support even after the completion of our services. Here’s what you can expect from our after-sale support:

• • Support and Maintenance:

We offer ongoing support and maintenance services to ensure that your systems run smoothly. If you encounter any issues or have questions after receiving our services, our team is here to help.

• • Warranty:

Certain services may come with a warranty period, during which we will address any defects or issues resulting from our work, at no additional cost. Details of the warranty will be specified in your service agreement.

• • Feedback and Improvement:

We encourage you to provide feedback on our services. Your insights help us improve and deliver even better solutions in the future.

9. Termination

Either party may terminate the service agreement with written notice. Upon termination, all outstanding payments must be settled.

10. Refund Policy

At IT Promax, we strive for client satisfaction and aim to provide high-quality services. However, if you are not fully satisfied with our services, our refund policy is as follows:

• • Eligibility for Refunds:
• Refund requests must be submitted within 14 days of receiving the completed service.
• Refunds will only be considered for services that have not met the agreed-upon specifications outlined in the service agreement.
• • Process for Requesting a Refund:
• To initiate a refund, please contact us at info@itpromax.net with your request, including your order details and reason for the refund.
• Our team will review your request and respond within 5 business days.
• • Conditions for Refund Approval:
• Refunds will be granted only if the service delivered significantly deviates from the specifications or if there was a failure to deliver the service as agreed.
• If the issue can be resolved through edits or modifications, we will offer to correct the work before considering a refund.
• • Non-Refundable Services:
• Services rendered that have been completed to the agreed specifications are non-refundable.
• Additional charges for extra edits or services beyond the initial agreement are also non-refundable.
• • Refund Method:
• Approved refunds will be processed within 30 days of the approval notification and will be issued to the original payment method.

11. Modifications

IT Promax reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any changes.

12. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at info@itpromax.net.

By using our services, you acknowledge that you have read and understood these Terms and Conditions.